We Are Here to Help

How do I issue my customer a refund?

Last Updated: Mar 31, 2018 12:48PM EDT
You need to do that through your Stripe account.
  1. Find the charge to be refunded in the payments overview page.
  2. Click the icon to the right of the charge and select Refund payment from the menu that appears.
  3. By default you will issue a full refund.
  4. Select a reason for the refund. 
  5. Click Refund.
Click here for more details

Contact Us

  • Post a Public Question
  • Email Us
  • If your question isn't answered here we'd be happy to help via email. We usually respond to emails within 24 hours during the work week.

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found