We Are Here to Help

Do I have to provide refunds/exchanges?

Last Updated: Mar 31, 2018 12:58PM EDT
If you send a customer the wrong item or a defective or counterfeit item, you are obliged to provide an exchange or refund.

Other than that, it's your shop, you can set the policies to be whatever you like. Bear in mind you are selling online where customers can't see or touch the items before they order them, so you are more likely to get sales if customers know they can return the items if they don't like them.

Please be sure to list all your policies in the policies section of your shop profile!

Try to do the right thing.

Contact Us

  • Post a Public Question
  • Email Us
  • If your question isn't answered here we'd be happy to help via email. We usually respond to emails within 24 hours during the work week.

0460bf929bd18d7e337c362846b59fc5@mindfulmarket.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete